At Certified Laptop Repair, we strive to provide exceptional computer repair services to our valued customers. To ensure a smooth and transparent process, we have established the following policies:
-Diagnostic Fee: We generally offer free estimates to our customers. However, in some circumstances we will have to charge a small diagnostic fee only for advanced computer issues (like when we have to take it apart, and work on it in order to identify the problem). This fee will be credited towards the total cost of repairs if you proceed with the recommended services.
-Service Estimates: Before commencing any repair work, we will provide you with a detailed estimate that outlines the scope of work, parts needed, and associated costs. We believe in transparent pricing and will always seek your approval before proceeding.
-Repair Turnaround Time: We understand the importance of swift repairs. Our technicians work diligently to ensure your computer is repaired promptly. However, the turnaround time may vary depending on the complexity of the issue and availability of parts.
-Customer Consent: We require your explicit consent before performing any additional repairs or purchasing any necessary parts beyond the initial estimate.
-Data Privacy: Your data and personal information are treated with the utmost confidentiality. We will take necessary precautions to safeguard your privacy. However, we strongly recommend backing up your important data before bringing your computer for repairs. More information on this is available under Privacy Policy.
-Warranty: We stand behind our workmanship and offer a warranty on all repairs. The warranty period may vary depending on the type of repair and the components used. Please inquire about specific warranty details for your repair.
-Payment: Payment is due upon completion of the repair. We accept cash, credit/debit cards, and other agreed-upon payment methods.
-Important Disclosure: Parts and labor (total bill) must be paid in full within 15-days of work completion, or shall be subject to an additional $15 PER WEEK storage/late fee thereafter. Computers not picked up within 90-days of work completion, or after we lose contact with customer whichever comes first are considered “abandoned” and will become property of certified laptop repair.
Please don’t hesitate to reach out to our friendly staff if you have any questions or concerns about our policies. We thank you for choosing Certified Laptop Repair as your trusted computer repair partner.